In-Store Tech & Repair Specialist

Apple Inc.; Georgia; On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Job summary

Apple Inc. in New York seeks a Technical Specialist at the Apple Retail store to deliver expert technical support and skilled troubleshooting for customers, and to educate them about repair options and services.

You will develop knowledge of Apple products, diagnose and resolve issues, share feedback to improve repairs, and work with teammates to create an inclusive, helpful customer experience. This role requires scheduling flexibility, strong interpersonal skills, and the ability to balance

Qualifications

• Availability to work a schedule based on store needs, including nights, weekends, and holidays.
• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Continually learn about Apple products and third party products to enhance the customer experience.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Provide technical support and skilled troubleshooting for customers.
• Educate customers on repair options and Apple products and services.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Communication

Job description

Apple Inc. in New York seeks a Technical Specialist at the Apple Retail store to deliver expert technical support and skilled troubleshooting for customers, and to educate them about repair options and services.

You will develop knowledge of Apple products, diagnose and resolve issues, share feedback to improve repairs, and work with teammates to create an inclusive, helpful customer experience. This role requires scheduling flexibility, strong interpersonal skills, and the ability to balance