Tech Support & Device Setup Specialist (Seasonal)

Best Buy; Manchester (CT); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Training opportunities

Job summary

Best Buy in Manchester, CT is seeking a part-time seasonal Geek Squad Agent to be the first point of contact for technology support and solutions for customers in-store. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs while delivering friendly, efficient service.

You will help customers set up devices, estimate repair timelines, and communicate status while staying current with knowledge through certified training courses.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexible scheduling

Tech enthusiasm

Job description

Best Buy in Manchester, CT is seeking a part-time seasonal Geek Squad Agent to be the first point of contact for technology support and solutions for customers in-store. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs while delivering friendly, efficient service.

You will help customers set up devices, estimate repair timelines, and communicate status while staying current with knowledge through certified training courses.