In-Store Tech Support Specialist & Device Setup

Best Buy; Montowese (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy’s Geek Squad is seeking a friendly and tech-savvy Agent to be the first point of contact for customers seeking technology support at our North Haven store. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs to ensure a smooth customer experience.

Responsibilities include assisting customers through check-in/out, diagnosing issues, advising on repair vs.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy’s Geek Squad is seeking a friendly and tech-savvy Agent to be the first point of contact for customers seeking technology support at our North Haven store. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs to ensure a smooth customer experience.

Responsibilities include assisting customers through check-in/out, diagnosing issues, advising on repair vs.