Tech Help Specialist - In-Store & Device Setup

Best Buy; Lebanon (NH); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Flexible schedule

Benefits overview

Job summary

Best Buy in Lebanon, NH is seeking a Geek Squad Agent to be the first contact for technology support and solutions for computers and other devices at our local store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents on more complex repairs.

If family and friends come to you with their tech questions, this role might be a perfect fit. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Communication skills

Job description

Best Buy in Lebanon, NH is seeking a Geek Squad Agent to be the first contact for technology support and solutions for computers and other devices at our local store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents on more complex repairs.

If family and friends come to you with their tech questions, this role might be a perfect fit. A flexible schedule including holidays, nights and weekends is required.