Part-Time Tech Support & Device Setup Specialist

Best Buy Co.; San Diego (CA); Presencial; USD 24.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Training opportunities

Well-being support

Descripción de la vacante

Best Buy Co. is seeking a Geek Squad Agent (Seasonal, Part-Time) in California. You will be the first point of contact for customers seeking technology support, offering guidance on repairs or replacements and performing basic device setup.

Training and resources will be provided to assess customer needs and collaborate with other agents for more complex repairs. You’ll work to deliver friendly, timely service, answer questions, and maintain knowledge through certified training courses while

Formación

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agents

Descripción del empleo

Best Buy Co. is seeking a Geek Squad Agent (Seasonal, Part-Time) in California. You will be the first point of contact for customers seeking technology support, offering guidance on repairs or replacements and performing basic device setup.

Training and resources will be provided to assess customer needs and collaborate with other agents for more complex repairs. You’ll work to deliver friendly, timely service, answer questions, and maintain knowledge through certified training courses while