Tech Support Agent — In-Store & Setup Expert

Best Buy; North Haven (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy in North Haven, CT is hiring a Geek Squad Agent to be the first point of contact for customers seeking tech support and solutions. You’ll assess needs, perform basic services, and partner with other agents on complex repairs, while helping customers decide repairs or replacements.

You will complete 3 months of retail or customer service experience and adapt quickly in a fast-paced environment. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Tech savviness

Problem solving

Job description

Best Buy in North Haven, CT is hiring a Geek Squad Agent to be the first point of contact for customers seeking tech support and solutions. You’ll assess needs, perform basic services, and partner with other agents on complex repairs, while helping customers decide repairs or replacements.

You will complete 3 months of retail or customer service experience and adapt quickly in a fast-paced environment. A flexible schedule including holidays, nights and weekends is required.