Tech Support & Device Setup Specialist (Retail)

Best Buy; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Job summary

Best Buy Geek Squad Agent in Lancaster, PA, provides first-point tech support and guidance for customers in-store, helping set up devices and deciding between repair or replacement. The role demands flexible hours, including nights and weekends, with training provided to enhance technical knowledge.

Join a team focused on delivering exceptional service, staying current with technology, and collaborating with colleagues to resolve customer issues in a fast-paced environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses and collaborate with fellow agents.

Skills

Customer service

Communication

Problem solving

Job description

Best Buy Geek Squad Agent in Lancaster, PA, provides first-point tech support and guidance for customers in-store, helping set up devices and deciding between repair or replacement. The role demands flexible hours, including nights and weekends, with training provided to enhance technical knowledge.

Join a team focused on delivering exceptional service, staying current with technology, and collaborating with colleagues to resolve customer issues in a fast-paced environment.