Retail Tech Support & Device Setup Specialist

Best Buy Co.; Fallsington (Bucks County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Training provided

Benefits

Job summary

Best Buy Co. is seeking a Geek Squad Agent at our Fallsington, PA store. You will be the first point of contact for technology support, providing friendly service and solutions while collaborating with other agents.

Training will be provided to help you assess needs and perform basic services. Responsibilities include assisting customers during check-in/check-out, diagnosing issues, advising on repair vs. replacement, and keeping customers updated on progress.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Problem solving

Job description

Best Buy Co. is seeking a Geek Squad Agent at our Fallsington, PA store. You will be the first point of contact for technology support, providing friendly service and solutions while collaborating with other agents.

Training will be provided to help you assess needs and perform basic services. Responsibilities include assisting customers during check-in/check-out, diagnosing issues, advising on repair vs. replacement, and keeping customers updated on progress.