In-Store Tech Support & Device Expert

Best Buy Co.; York (York County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement res.

Support for physical and mental well‑b

Policy benefits guide access

Job summary

Best Buy's Geek Squad Agent role focuses on delivering friendly, knowledgeable technology support to customers at the York, PA store. You’ll guide clients through basic services, assess needs, and collaborate with other agents for complex repairs. Training and resources are provided to help you succeed.

The position emphasizes friendly customer service, ongoing learning, and the ability to work evenings, weekends, and holidays as needed. Benefits support overall well‑being and work‑life balance.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and taking notes.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Tech savviness

Job description

Best Buy's Geek Squad Agent role focuses on delivering friendly, knowledgeable technology support to customers at the York, PA store. You’ll guide clients through basic services, assess needs, and collaborate with other agents for complex repairs. Training and resources are provided to help you succeed.

The position emphasizes friendly customer service, ongoing learning, and the ability to work evenings, weekends, and holidays as needed. Benefits support overall well‑being and work‑life balance.