Tech Support & Device Setup Specialist (Retail)

Best Buy; Saugus (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad is seeking a friendly, tech-savvy agent to be the first point of contact for customers seeking technology support at our Saugus store. You’ll assist with check-in/out, diagnose issues, and help customers decide whether to repair or replace devices.

This role emphasizes ongoing learning through training and certification, teamwork with other agents, and providing accurate follow-up information to customers.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech‑savvy

Job description

Best Buy's Geek Squad is seeking a friendly, tech-savvy agent to be the first point of contact for customers seeking technology support at our Saugus store. You’ll assist with check-in/out, diagnose issues, and help customers decide whether to repair or replace devices.

This role emphasizes ongoing learning through training and certification, teamwork with other agents, and providing accurate follow-up information to customers.