Tech Support & Device Setup Specialist (Part-Time)

Best Buy; San Diego (CA); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Great employee discount

Flexible schedule

Competitive pay

Job summary

Best Buy is seeking a part-time Seasonal Geek Squad Agent in San Diego to be the first point of contact for technology support at our store. You'll assess needs, perform basic services, and collaborate with other agents on more complex repairs, while helping customers decide repair or replacement options.

You'll receive training, access to resources, and opportunities to grow while enjoying store benefits and a strong employee discount as part of our team.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy is seeking a part-time Seasonal Geek Squad Agent in San Diego to be the first point of contact for technology support at our store. You'll assess needs, perform basic services, and collaborate with other agents on more complex repairs, while helping customers decide repair or replacement options.

You'll receive training, access to resources, and opportunities to grow while enjoying store benefits and a strong employee discount as part of our team.