Tech Support & Device Setup Specialist (In-Store)

Best Buy; Soquel (CA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial resources

Well-being support

Job summary

Best Buy is looking for a Geek Squad Agent to provide technology support at our local store in Soquel, CA. You will be the first point of contact for customers seeking assistance with devices, ensuring exceptional service during check-in and checkout.

The ideal candidate will have retail or customer service experience, a passion for technology, and the ability to adapt quickly. This part-time position comes with various employee benefits designed to support well-being and career growth.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays and weekends.

Responsibilities

• Provide positive service to customers during check-in and checkout.
• Understand technology issues by asking questions and taking notes.
• Help customers set up new devices and advise on repairs or replacements.
• Monitor service queues and provide accurate status updates.
• Maintain skills through certified training courses.
• Communicate and partner with fellow agents.

Skills

Customer service

Technology problem-solving

Flexible scheduling

Job description

Best Buy is looking for a Geek Squad Agent to provide technology support at our local store in Soquel, CA. You will be the first point of contact for customers seeking assistance with devices, ensuring exceptional service during check-in and checkout.

The ideal candidate will have retail or customer service experience, a passion for technology, and the ability to adapt quickly. This part-time position comes with various employee benefits designed to support well-being and career growth.