Tech Support & Device Setup Specialist

Best Buy; Stockton (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Job summary

Best Buy's Geek Squad Agent in Stockton, CA is a part-time in-store role providing technology support and guidance to customers. You’ll be the first point of contact, assess needs, and help with basic services, collaborating with other agents for more complex repairs.

You'll work a flexible schedule including nights and weekends, build knowledge through training and maintain strong customer service standards in a fast-paced environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy's Geek Squad Agent in Stockton, CA is a part-time in-store role providing technology support and guidance to customers. You’ll be the first point of contact, assess needs, and help with basic services, collaborating with other agents for more complex repairs.

You'll work a flexible schedule including nights and weekends, build knowledge through training and maintain strong customer service standards in a fast-paced environment.