Part-Time Tech Support Pro — Retail Tech Help

Best Buy; Knoxville (TN); Hybrid; USD 21,000 - 25,000; Part time

Job summary

Best Buy’s Geek Squad team is seeking a Part Time Seasonal Individual Contributor to assist customers with technology support in-store. You’ll be the first contact for tech questions, assess needs, and coordinate basic repairs while collaborating with other agents.

You’ll perform setup assistance, provide guidance on repair vs. replacement, and keep customers informed with accurate status updates. Training and resources are provided.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Tech problem solving

Adaptability

Job description

Best Buy’s Geek Squad team is seeking a Part Time Seasonal Individual Contributor to assist customers with technology support in-store. You’ll be the first contact for tech questions, assess needs, and coordinate basic repairs while collaborating with other agents.

You’ll perform setup assistance, provide guidance on repair vs. replacement, and keep customers informed with accurate status updates. Training and resources are provided.