Part-Time Tech Support and Device Setup Specialist

Best Buy; Austin (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Austin is seeking a part-time Geek Squad Agent to serve as the first point of contact for technology support and solutions for computers and devices. You will be trained to assess needs, perform basic services and collaborate with other agents on more complex repairs.

This role values passion for technology, problem-solving skills and the ability to adapt in a fast-paced retail environment. A flexible schedule including evenings, holidays and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexible schedule

Problem solving

Job description

Best Buy in Austin is seeking a part-time Geek Squad Agent to serve as the first point of contact for technology support and solutions for computers and devices. You will be trained to assess needs, perform basic services and collaborate with other agents on more complex repairs.

This role values passion for technology, problem-solving skills and the ability to adapt in a fast-paced retail environment. A flexible schedule including evenings, holidays and weekends is required.