Tech Support & Device Setup Specialist

Best Buy; Plymouth (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy's Geek Squad Agent position offers an opportunity to be the first point of contact for technology support in-store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Ideal candidates have retail or customer service exposure, a passion for technology, and can work a flexible schedule including holidays and weekends. Training and benefits support growth within Best Buy.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and estimating next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech-savvy

Job description

Best Buy's Geek Squad Agent position offers an opportunity to be the first point of contact for technology support in-store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Ideal candidates have retail or customer service exposure, a passion for technology, and can work a flexible schedule including holidays and weekends. Training and benefits support growth within Best Buy.