In-Store Tech Support & Device Setup Specialist

Best Buy; Harwood Heights (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You will assess needs, provide guidance on repairs or replacements, and work with other agents to deliver timely solutions in a store setting.

Training and resources are provided to help you grow your knowledge and skills, with a focus on friendly, helpful service and accurate time estimates for next steps. This role emphasizes flexibility and ongoing learning at Best Buy.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech savvy

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You will assess needs, provide guidance on repairs or replacements, and work with other agents to deliver timely solutions in a store setting.

Training and resources are provided to help you grow your knowledge and skills, with a focus on friendly, helpful service and accurate time estimates for next steps. This role emphasizes flexibility and ongoing learning at Best Buy.