Tech Support & Device Setup Specialist

Best Buy; Lexington (SC); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Training provided

Flexible schedule

Job summary

Best Buy is hiring a Geek Squad Agent in Lexington, SC to be the first point of contact for technology support. You’ll assess customer needs, perform basic services and partner with other agents on complex repairs.

Provide friendly, timely service during check-in and checkout, understand issues and advise on repairs or replacements, and monitor queues with accurate status updates. Training and benefits accompany this role.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Passion for technology

Adaptability

Job description

Best Buy is hiring a Geek Squad Agent in Lexington, SC to be the first point of contact for technology support. You’ll assess customer needs, perform basic services and partner with other agents on complex repairs.

Provide friendly, timely service during check-in and checkout, understand issues and advise on repairs or replacements, and monitor queues with accurate status updates. Training and benefits accompany this role.