In-Store Tech Support & Device Setup Specialist

Best Buy; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for your physical and mental-w

Job summary

Best Buy in Lenexa, KS is hiring a Geek Squad Agent to serve as the first point of contact for technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

Training and resources are provided to help you grow in this role. You’ll engage customers, set up devices, advise on repair or replacement, and communicate clearly about status and next steps.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology passion

Problem solving

Adaptability

Team communication

Job description

Best Buy in Lenexa, KS is hiring a Geek Squad Agent to serve as the first point of contact for technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

Training and resources are provided to help you grow in this role. You’ll engage customers, set up devices, advise on repair or replacement, and communicate clearly about status and next steps.