In-Store Tech Support & Device Expert

Best Buy; Paducah (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑o

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and advice within our Paducah store. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers at check-in/out, diagnosing tech issues, setting up devices and advising on repair or replacement, while maintaining service queues and providing status updates.

Qualifications

• Provide customer service during check-in and checkout.
• Ask questions, listen, take notes and estimate next steps.
• Assist customers with setting up devices and advise on repair vs replacement.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Communicate clearly with fellow agents.
• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and advice within our Paducah store. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers at check-in/out, diagnosing tech issues, setting up devices and advising on repair or replacement, while maintaining service queues and providing status updates.