In-Store Tech Support Specialist

Best Buy; Lexington (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Lexington, SC is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for customers at our local store. You will receive training to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You will help customers with setup, provide guidance on repair vs replace decisions, and keep service queues updated while maintaining up-to-date technical knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology affinity

Flexible schedule

Job description

Best Buy in Lexington, SC is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for customers at our local store. You will receive training to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You will help customers with setup, provide guidance on repair vs replace decisions, and keep service queues updated while maintaining up-to-date technical knowledge through ongoing training.