Tech Support & Device Setup Specialist

Best Buy; Lakeland (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy is seeking a Geek Squad Agent at the Lakeland, FL store to be the first point of contact for technology support, offering guidance on devices and solutions. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, with training provided.

The role requires at least 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Problem solving

Tech enthusiasm

Job description

Best Buy is seeking a Geek Squad Agent at the Lakeland, FL store to be the first point of contact for technology support, offering guidance on devices and solutions. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, with training provided.

The role requires at least 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends.