In-Store Tech Support Specialist

Best Buy; Lexington (KY); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Agent role puts you at the first point of contact for technology support in our Lexington store, helping customers with devices and services. You’ll learn and apply problem solving, participate in training, and collaborate with other agents to resolve issues.

The position emphasizes a friendly, helpful approach, flexible scheduling including holidays and weekends, and opportunities to grow within a technology-focused retail environment at Best Buy.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and taking notes for accurate next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy’s Geek Squad Agent role puts you at the first point of contact for technology support in our Lexington store, helping customers with devices and services. You’ll learn and apply problem solving, participate in training, and collaborate with other agents to resolve issues.

The position emphasizes a friendly, helpful approach, flexible scheduling including holidays and weekends, and opportunities to grow within a technology-focused retail environment at Best Buy.