Tech Support & Device Setup Specialist

Best Buy; Bend (OR); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our Bend, Oregon store. You will learn and apply troubleshooting steps, help customers with setup, and decide repair or replacement options while working with fellow agents to resolve issues.

Expect training and resources to assess customer needs, provide accurate time estimates, and maintain knowledge through courses.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Tech passion

Customer service

Problem solving

Adaptability

Job description

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our Bend, Oregon store. You will learn and apply troubleshooting steps, help customers with setup, and decide repair or replacement options while working with fellow agents to resolve issues.

Expect training and resources to assess customer needs, provide accurate time estimates, and maintain knowledge through courses.