In-Store Tech Support & Setup Pro

Best Buy; Apple Valley (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for your well-being

Job summary

Best Buy is seeking a Geek Squad Agent in California to be the first point of contact for technology support and solutions for computers and other devices. You will receive training and work with other agents on more complex repairs, helping customers decide whether to repair or replace devices.

As part of the Best Buy team, you’ll set up devices, answer questions, and provide friendly, knowledgeable service during check-in, checkout, and in-store interactions.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexible schedule

Communication skills

Job description

Best Buy is seeking a Geek Squad Agent in California to be the first point of contact for technology support and solutions for computers and other devices. You will receive training and work with other agents on more complex repairs, helping customers decide whether to repair or replace devices.

As part of the Best Buy team, you’ll set up devices, answer questions, and provide friendly, knowledgeable service during check-in, checkout, and in-store interactions.