In-Store Tech Support & Solutions Advisor

Best Buy; Portland (ME); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy is seeking a Geek Squad Agent in Portland, ME to be the first point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs in-store.

Training and resources are provided to help you succeed. Responsibilities include assisting during check-in/out, diagnosing issues by asking questions, helping customers set up devices, and keeping customers updated on service status.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Communication

Job description

Best Buy is seeking a Geek Squad Agent in Portland, ME to be the first point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs in-store.

Training and resources are provided to help you succeed. Responsibilities include assisting during check-in/out, diagnosing issues by asking questions, helping customers set up devices, and keeping customers updated on service status.