Tech Support & Device Setup Specialist

Best Buy; Bel Air (MD); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent role in Bel Air, MD, offers frontline technology support and guidance for customers at the store. You will assess needs, perform basic services, and partner with other agents for complex repairs, with training and resources provided.

Ideal candidates have 3 months in retail or customer service, a flexible schedule including holidays and weekends, and a passion for technology to solve problems in a fast-paced environment.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and collaborate with fellow agents.

Skills

Customer service

Tech enthusiasm

Flexible schedule

Communication

Job description

Best Buy's Geek Squad Agent role in Bel Air, MD, offers frontline technology support and guidance for customers at the store. You will assess needs, perform basic services, and partner with other agents for complex repairs, with training and resources provided.

Ideal candidates have 3 months in retail or customer service, a flexible schedule including holidays and weekends, and a passion for technology to solve problems in a fast-paced environment.