In-Store Tech Support Specialist — Gadget Help & Setup

Best Buy; St. Louis (MO); On-site; USD 21,000 - 26,000; Part time

Job summary

Best Buy’s Geek Squad Agent role is the frontline tech support contact at the Saint Louis store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs while guiding customers through setup and service options.

The position emphasizes helping customers with technology issues and maintaining up-to-date knowledge through ongoing training, with a dynamic, retail environment that rewards problem-solving and teamwork.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology aptitude

Job description

Best Buy’s Geek Squad Agent role is the frontline tech support contact at the Saint Louis store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs while guiding customers through setup and service options.

The position emphasizes helping customers with technology issues and maintaining up-to-date knowledge through ongoing training, with a dynamic, retail environment that rewards problem-solving and teamwork.