In-Store Tech Support & Device Setup Pro

Best Buy; Germantown (MD); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Germantown, MD is seeking a friendly Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You’ll help assess needs, perform basic services, and team with other agents on more advanced repairs.

You’ll work a part-time schedule including evenings and weekends, provide accurate estimates, set up devices, and stay current through certified training.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Adaptability

Job description

Best Buy in Germantown, MD is seeking a friendly Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You’ll help assess needs, perform basic services, and team with other agents on more advanced repairs.

You’ll work a part-time schedule including evenings and weekends, provide accurate estimates, set up devices, and stay current through certified training.