In-Store Tech Support & Device Setup Expert

Best Buy; Laurel (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental  

Job summary

Best Buy is hiring a Geek Squad Agent in Laurel, MD to be the first point of contact for technology support. You’ll help customers assess needs, perform basic services, and partner with other agents on more complex repairs. Training and resources are provided to support growth.

Responsibilities include assisting customers during checkout, diagnosing issues, advising on repair or replacement, and keeping queues updated. A flexible schedule including holidays, nights, and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology aptitude

Job description

Best Buy is hiring a Geek Squad Agent in Laurel, MD to be the first point of contact for technology support. You’ll help customers assess needs, perform basic services, and partner with other agents on more complex repairs. Training and resources are provided to support growth.

Responsibilities include assisting customers during checkout, diagnosing issues, advising on repair or replacement, and keeping queues updated. A flexible schedule including holidays, nights, and weekends is required.