Tech Support Desk Specialist

Redwood High School; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Redwood High School in Lenexa, Kansas is seeking a Help Desk Support Technician to provide frontline technical support to staff and students. The role requires strong hardware/software troubleshooting, imaging, and effective communication, with a focus on maintaining device uptime and service levels.

The position is full-time and on-site, with duties spanning incident response, workstation maintenance, and project involvement.

Qualifications

• A+ certification or equivalent experience.
• Excellent communication and written skills.
• Customer service experience; call center experience preferred.
• Hardware troubleshooting skills.
• Excellent software skills.
• Operating System experience (Windows 7).
• Excellent knowledge of desktops, laptops, and peripheral devices.
• Experience creating and deploying disk images.
• Knowledge and experience with hardware warranty procedures.
• Ability to monitor computer technology service and repair.
• Self-motivated.
• Ability to lift up to 40 lbs up to a height of 4 feet occasionally.

Responsibilities

• Provide technical support for computer users via phone.
• Maintain/update work order system and communicate work order priority and status to end users.
• Diagnose and troubleshoot malfunctions of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
• Communicate effectively with staff and students regarding maintenance of technology.
• Diagnose and troubleshoot hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Disaggregate service-related data to discover trends and recommend process modifications for technology service.
• Monitor and report compliance with the district’s technology service level agreement.
• Lead special technology projects as required.
• Attend meetings and trainings as scheduled.
• Other duties as assigned.

Skills

A+ Certification

Communication skills

Customer service

Hardware troubleshooting

Software skills

Windows 7

Desktops and laptops

Disk imaging

Hardware warranty procedures

Monitor/repair tech service

Self-motivated

Lift 40 lbs

Job description

Redwood High School in Lenexa, Kansas is seeking a Help Desk Support Technician to provide frontline technical support to staff and students. The role requires strong hardware/software troubleshooting, imaging, and effective communication, with a focus on maintaining device uptime and service levels.

The position is full-time and on-site, with duties spanning incident response, workstation maintenance, and project involvement.