IT Helpdesk Technician – End-User Support (Contract)

ESPO Corporation; Kansas City (MO); On-site; USD 23,322 - 40,914; Full time

Benefits offered by this job

PTO

Group Health and Dental Insurance

401k

Job summary

A leading IT service provider in Kansas City is seeking an End User Support Technician for a 12-month contract. This mid-senior level position involves providing robust technical support and resolution to customers, both in-person and remote. The ideal candidate will have a High School Diploma/GED, strong knowledge of computer hardware, and excellent communication skills. The role includes troubleshooting, ticket management, and inventory tracking, contributing to a dynamic IT environment. Comprehensive benefits package is included.

Qualifications

• High School Diploma/GED Required.
• Knowledge of computer hardware and operating systems.
• Analytical and well organized.
• Good communication skills, written, verbal, and listening.
• Able to work well independently as well as in a group.
• Must be a self-starter.

Responsibilities

• Provide technical assistance and resolution with emphasis on customer support.
• Image, configure, install, repair, and upgrade computer systems.
• Troubleshoot for hardware and technical incidents.
• Update and resolve tickets assigned individually or in a group queue.
• Provide support to customers seeking technical assistance.
• Perform inventory of devices and track assignment.
• Resolve tickets in the ServiceNow Support queue.
• Ensure high customer support through detailed documentation.
• Assist with installation of new software packages as needed.
• Perform new hire desk setups and office equipment connection.
• Collaborate with IT Service Owners for complex issue resolution.
• Provide accurate information on IT products and services.
• Document resolution steps for recurring issues in knowledge base.

Skills

Knowledge of computer hardware and operating systems

Analytical and well organized

Good communication skills

Ability to work independently and in a group

Self-starter

Education

High School Diploma/GED

Job description

A leading IT service provider in Kansas City is seeking an End User Support Technician for a 12-month contract. This mid-senior level position involves providing robust technical support and resolution to customers, both in-person and remote. The ideal candidate will have a High School Diploma/GED, strong knowledge of computer hardware, and excellent communication skills. The role includes troubleshooting, ticket management, and inventory tracking, contributing to a dynamic IT environment. Comprehensive benefits package is included.