Educational Tech Help Desk Technician

TalentEd School District #13; Folsom (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

TalentEd School District #13 is seeking a Help Desk Support Technician for Redwood High School in Folsom, California. The role provides technical assistance to staff and students, handling user issues, hardware and software troubleshooting, and maintaining the service desk operations.

The position, full-time and non-exempt, reports to the Technology Support Manager and requires A+ certification or equivalent experience, strong communication, and ability to lift up to 40 lbs.

Qualifications

• A+ Certification or equivalent experience.
• Good oral and written communication skills.
• Customer service experience (call center experience preferred).
• Hardware troubleshooting skills.
• Excellent software skills.
• Operating System experience (Windows 7).
• Excellent knowledge of desktops, laptops, and other common peripheral devices.
• Experience creating and deploying disk images.
• Knowledge and experience with hardware warranty procedures.
• Ability to monitor computer technology service and repair.
• Self-motivated.
• Ability to lift up to 40 lbs up to a height of 4 feet occasionally.

Responsibilities

• Provide technical support for computer users via phone.
• Maintain/update work order system and communicate work order priority and status to end users.
• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
• Communicate effectively with staff and students regarding maintenance of technology.
• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Disaggregate service-related data to discover trends and recommend process modifications for technology service.
• Actively monitor and report compliance with the district’s technology service level agreement.

Skills

A+ Certification

Communication skills

Customer service

Hardware troubleshooting

Software skills

Windows OS

Desktops & peripherals

Disk imaging

Hardware warranty

Physical dexterity

Job description

TalentEd School District #13 is seeking a Help Desk Support Technician for Redwood High School in Folsom, California. The role provides technical assistance to staff and students, handling user issues, hardware and software troubleshooting, and maintaining the service desk operations.

The position, full-time and non-exempt, reports to the Technology Support Manager and requires A+ certification or equivalent experience, strong communication, and ability to lift up to 40 lbs.