Technology - Help Desk

Redwood High School; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Redwood High School in Lenexa, Kansas is seeking a Help Desk Support Technician to provide frontline technical support to staff and students. The role requires strong hardware/software troubleshooting, imaging, and effective communication, with a focus on maintaining device uptime and service levels.

The position is full-time and on-site, with duties spanning incident response, workstation maintenance, and project involvement.

Qualifications

• A+ certification or equivalent experience.
• Excellent communication and written skills.
• Customer service experience; call center experience preferred.
• Hardware troubleshooting skills.
• Excellent software skills.
• Operating System experience (Windows 7).
• Excellent knowledge of desktops, laptops, and peripheral devices.
• Experience creating and deploying disk images.
• Knowledge and experience with hardware warranty procedures.
• Ability to monitor computer technology service and repair.
• Self-motivated.
• Ability to lift up to 40 lbs up to a height of 4 feet occasionally.

Responsibilities

• Provide technical support for computer users via phone.
• Maintain/update work order system and communicate work order priority and status to end users.
• Diagnose and troubleshoot malfunctions of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
• Communicate effectively with staff and students regarding maintenance of technology.
• Diagnose and troubleshoot hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Disaggregate service-related data to discover trends and recommend process modifications for technology service.
• Monitor and report compliance with the district’s technology service level agreement.
• Lead special technology projects as required.
• Attend meetings and trainings as scheduled.
• Other duties as assigned.

Skills

A+ Certification

Communication skills

Customer service

Hardware troubleshooting

Software skills

Windows 7

Desktops and laptops

Disk imaging

Hardware warranty procedures

Monitor/repair tech service

Self-motivated

Lift 40 lbs

Job description

Technology - Help Desk

EFP2011 Redwood High School - Lenexa, Kansas Open in Google Maps

This job is also posted in EFP2011

Job Details

Job ID: 5470644

Application Deadline: Posted until filled

Posted: Feb 04, 2022 6:00 AM (UTC)

Starting Date: Immediately

Job Description

Position Description

POSITION TITLE: Help Desk Support Technician

FLSANon-Exempt

QUALIFICATIONS:

• A+ Certification or equivalent experience

• Good oral and written communication skills

• Customer service experience (call center experience preferred)

• Hardware troubleshooting skills

• Excellent software skills

• Operating System experience (Windows 7)

• Excellent knowledge of desktops, laptops, and other common peripheral devices

• Experience creating and deploying disk images

• Knowledge and experience with hardware warranty procedures

• Ability to monitor computer technology service and repair

• Self-motivated

• Ability to lift up to 40 lbs up to a height of 4 feet occasionally

REPORTS TO: Technology Support Manager

TERMS OF

EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.

ESSENTIAL JOB FUNCTIONS:

• Provide technical support for computer users via phone.

• Maintain/update work order system and communicate work order priority and status to end users.

• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.

• Communicate effectively with staff and students regarding maintenance of technology.

• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.

• Disaggregate service-related data to discover trends and recommend process modifications for technology service.

• Actively monitor and report compliance with the district’s technology service level agreement.

OTHER JOB FUNCTIONS:

• Lead special technology projects as required.

• Attend meetings and trainings as scheduled.

• Other duties as assigned.

Position Type: Full-Time

Contact Information

• Human Resources
• Phone: [phone]
• Email: [e-mail]

Map

The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government‑issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws.