Help Desk Specialist II - IT Support & Networking

Kaizen Lab Inc.; United States; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)/401(k) match

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Kaizen Lab Inc. is seeking a Help Desk Specialist II to install, configure, troubleshoot, and resolve hardware and software issues across the company’s IT environment.

The role requires independent work and teamwork to address technical needs in a fast-paced setting. Based in the Pacific Time Zone with a hybrid work schedule, you will support users via phone, email, chat, and in-person, perform upgrades, enforce security policies, and contribute to ongoing IT initiatives while collaborating with

Qualifications

• Associate’s degree in computer science or equivalent experience.
• 3+ years of experience in a similar Help Desk role.
• Experience troubleshooting systems and learning quickly.
• Proficient with Windows products and software installation.
• Strong written and verbal communication skills.

Responsibilities

• Install and configure hardware and software components.
• Resolve technical issues with hardware, software, or connectivity.
• Perform networking hardware and software upgrades.
• Support users with workstation, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Provide technical support to end-users via multiple channels.
• Enforce IT security policies and procedures.
• Handle other duties as assigned.

Skills

Troubleshooting

Windows

Database programming

Software installation

Communication

Education

Associate’s degree in computer science or equivalent experience

3+ years of experience in a similar role

Job description

Kaizen Lab Inc. is seeking a Help Desk Specialist II to install, configure, troubleshoot, and resolve hardware and software issues across the company’s IT environment.

The role requires independent work and teamwork to address technical needs in a fast-paced setting. Based in the Pacific Time Zone with a hybrid work schedule, you will support users via phone, email, chat, and in-person, perform upgrades, enforce security policies, and contribute to ongoing IT initiatives while collaborating with