IT Help Desk Tier I

Favorite Healthcare Staffing Inc.; Kansas City (MO); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off beginning at 15 days

Nine company-paid holidays and one个人al

Job summary

Favorite Healthcare Staffing Inc. in Kansas City, MO is seeking a Helpdesk Support Specialist to provide first- and second-level technical support for on-site and remote users.

You will troubleshoot hardware, software, Windows, Microsoft Office, and basic networking issues while delivering prompt, professional customer service. This is a full-time direct hire position with comprehensive benefits and a strong focus on user satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of IT customer support experience required.
• 1-3 years of Helpdesk or Service Desk experience preferred.
• Knowledge of Windows, Microsoft Office, hardware, software, and basic networking.
• Strong troubleshooting, analytical, communication, and customer service skills.

Responsibilities

• Provide technical support through phone, email, chat, and ticketing systems
• Troubleshoot hardware, software, Windows, Microsoft Office, and basic networking issues
• Install, configure, maintain, and upgrade computers, peripherals, and applications
• Manage, prioritize, document, and resolve helpdesk tickets within established SLAs
• Support on-site and remote users and escalate complex issues when needed
• Assist with antivirus monitoring, system patching, and IT security activities

Skills

Customer service

Troubleshooting

Communication

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Hardware & peripherals

Networking basics

Job description

Helpdesk Support Specialist - Kansas City, MO
Full-Time | Direct Hire | IT Helpdesk & Technical Support

We are seeking a skilled and customer-focused Helpdesk Support Specialist to provide first- and second-level technical support to on-site and remote users. The role involves troubleshooting hardware, software, operating system, and basic network issues while providing timely and professional customer service.

Key Highlights

• Competitive hourly pay: $18.95-26.76 per hour
• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Full-time direct hire opportunity
• Comprehensive benefits package
• Paid time off beginning at 15 days annually
• Nine company-paid holidays and one personal day annually

Responsibilities

• Provide technical support through phone, email, chat, and ticketing systems
• Troubleshoot hardware, software, Windows, Microsoft Office, and basic networking issues
• Install, configure, maintain, and upgrade computers, peripherals, and applications
• Manage, prioritize, document, and resolve helpdesk tickets within established SLAs
• Support on-site and remote users and escal​ate complex issues when needed
• Assist with antivirus monitoring, system patching, and IT security activities

Qualifications

• High school diploma or equivalent required
• Minimum 1 year of IT customer support experience required
• 1-3 years of Helpdesk or Service Desk experience preferred
• Knowledge of Windows, Microsoft Office, hardware, software, and basic networking
• Strong troubleshooting, analytical, communication, and customer service skills
• Ability to support on-site and remote user