Help Desk Analyst

BuzzClan; Topeka (KS); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

BuzzClan is seeking a Technology Support Consultant to deliver first- and second-level IT support across multiple office locations in Kansas. You will troubleshoot hardware and software, deploy and maintain Windows devices, support Active Directory, BitLocker, and network peripherals, and resolve LAN/WAN issues while delivering excellent customer service.

The role requires a high school diploma, at least 1 year of experience in distributed IT support, and a valid driver’s license with periodic

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience supporting computer users in a distributed computing environment.
• Knowledge of Windows OS, Microsoft Office, LAN/WAN, and IT support services.
• Valid driver's license and willingness to travel periodically across Kansas.

Responsibilities

• Provide desktop support and troubleshoot hardware, software, and Windows operating system issues.
• Deploy, image, configure, and maintain Windows workstations, laptops, and mobile devices.
• Support Active Directory, Microsoft Office, BitLocker, endpoint security, and network-connected peripherals.
• Troubleshoot LAN/WAN connectivity, IP addressing, DHCP, and audiovisual technologies.
• Assist with equipment deployment, secure data wiping, and IT asset disposal.
• Deliver excellent customer service and technical guidance to end users.

Skills

Desktop support

Windows OS

Active Directory

Microsoft Office

BitLocker

Networking (LAN/WAN)

DHCP

Troubleshooting

Customer service

Education

High school diploma

Tools

Tanium OS provisioning

Job description

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: Technology, technology support, help desk, desktop support, Technology Support Consultant

Client is seeking an experienced Technology Support Consultant to provide first- and second-level IT support across multiple office locations .

• Provide desktop support and troubleshoot hardware, software, and Windows operating system issues.
• Deploy, image, configure, and maintain Windows workstations, laptops, and mobile devices.
• Support Active Directory, Microsoft Office, BitLocker, endpoint security, and network-connected peripherals.
• Troubleshoot LAN/WAN connectivity, IP addressing, DHCP, and audiovisual technologies.
• Assist with equipment deployment, secure data wiping, and IT asset disposal.
• Deliver excellent customer service and technical guidance to end users.

High school diploma or equivalent

At least 1 year of experience supporting computer users in a distributed computing environment

Knowledge of Windows OS, Microsoft Office, LAN/WAN, and IT support services

Valid driver's license and willingness to travel periodically across Kansas

Preferred Skills: Active Directory, endpoint management, computer imaging, Tanium OS provisioning, package deployment, and multi-site IT support.