Tech Support & Customer Success Specialist

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is seeking a full-time Technical Support Representative in Farmers Branch, Texas. The role involves handling inbound and outbound customer interactions, troubleshooting issues, and providing excellent customer service. Ideal candidates should be motivated, reliable, and possess effective communication skills. Benefits include paid training, health coverage, and performance incentives. Join a team-focused environment that values growth and diversity. Apply now to start your career with MCI.

Qualifications

• Must be 18 years of age or older.
• Highly reliable with regular attendance.
• Ability to evaluate and troubleshoot customer issues.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution through problem-solving.
• Document and process customer claims accurately.
• Utilize knowledge base to answer customer questions.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Ability to type swiftly

Customer service orientation

Conflict resolution skills

Problem-solving skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking a full-time Technical Support Representative in Farmers Branch, Texas. The role involves handling inbound and outbound customer interactions, troubleshooting issues, and providing excellent customer service. Ideal candidates should be motivated, reliable, and possess effective communication skills. Benefits include paid training, health coverage, and performance incentives. Join a team-focused environment that values growth and diversity. Apply now to start your career with MCI.