Entry-Level Customer Support & Sales Agent

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI Careers is hiring an Entry-Level Call Center Agent in Farmers Branch, Texas. In this role, you'll handle customer inquiries and make outbound calls to support sales and service. Ideal candidates are motivated and customer service-oriented with excellent communication skills. MCI offers extensive training and growth opportunities in a supportive environment with competitive compensation and benefits. Join a team that values your contributions and fosters career advancement.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving.
• Research systems to find missing information as applicable.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Conflict resolution

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is hiring an Entry-Level Call Center Agent in Farmers Branch, Texas. In this role, you'll handle customer inquiries and make outbound calls to support sales and service. Ideal candidates are motivated and customer service-oriented with excellent communication skills. MCI offers extensive training and growth opportunities in a supportive environment with competitive compensation and benefits. Join a team that values your contributions and fosters career advancement.