Financial Services Helpdesk Specialist — Customer Support Expert

MCI Careers; Farmers Branch (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers in Farmers Branch, Texas, is seeking a motivated Customer Service Representative to support commercial and public sector clients by handling inbound customer service inquiries. The role requires excellent interpersonal and problem-solving skills, with a commitment to delivering a positive customer experience. Ideal candidates will have at least three years in a call center and one year in a customer service role. MCI offers a competitive compensation package with opportunities for advancement.

Qualifications

• Must be 18 years of age.
• Minimum of three (3) years in a call center environment.
• Minimum of one (1) year of experience in a customer service role.
• Ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service orientation

Multi-tasking

Communication skills

Problem solving

Organization skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers in Farmers Branch, Texas, is seeking a motivated Customer Service Representative to support commercial and public sector clients by handling inbound customer service inquiries. The role requires excellent interpersonal and problem-solving skills, with a commitment to delivering a positive customer experience. Ideal candidates will have at least three years in a call center and one year in a customer service role. MCI offers a competitive compensation package with opportunities for advancement.