Inbound Call Center Support Specialist - Paid Training

MCI; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI is seeking Customer Service Representatives to join their inbound contact center team in Farmers Branch, Texas. This entry-level position offers paid training and growth opportunities, assisting customers with inquiries, troubleshooting disputes, and processing payments.

The ideal candidate should possess strong communication skills, be reliable and customer-oriented, and is preferred to be 18 years or older with a high school diploma.

Join MCI to be part of a growing company that values employee contributions and offers a supportive work environment.

Qualifications

• Must be 18 years or older.
• Experience with data entry and computer-based systems is preferred.
• Must have wired high-speed internet connection.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Listen actively to customers and understand their needs.
• Accurately document customer interactions and outcomes.

Skills

Organizational skills

Verbal communication

Written communication

Problem-solving skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Data entry skills

Job description

MCI is seeking Customer Service Representatives to join their inbound contact center team in Farmers Branch, Texas. This entry-level position offers paid training and growth opportunities, assisting customers with inquiries, troubleshooting disputes, and processing payments.

The ideal candidate should possess strong communication skills, be reliable and customer-oriented, and is preferred to be 18 years or older with a high school diploma.

Join MCI to be part of a growing company that values employee contributions and offers a supportive work environment.