Banking Customer Care Specialist (Inbound Support)

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Job summary

MCI Careers in Farmers Branch, Texas, is seeking a Customer Service Agent to support commercial and public sector clients. In this on-site, entry-level position, you will handle inbound customer calls, resolve issues, and build relationships with clients. Ideal candidates should be energetic and dedicated, with a High School Diploma and experience in customer service. MCI offers comprehensive training, paid time off, and various benefits as part of their competitive compensation package.

Qualifications

• Must be 18 years of age.
• Minimum of three years in a call center environment.
• The ability to read and speak English fluently.

Responsibilities

• Handle inbound customer calls in a courteous manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Create and maintain customer CRM records accurately.

Skills

Customer service orientation

Problem-solving

Communication skills

Ability to multitask

Team orientation

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Farmers Branch, Texas, is seeking a Customer Service Agent to support commercial and public sector clients. In this on-site, entry-level position, you will handle inbound customer calls, resolve issues, and build relationships with clients. Ideal candidates should be energetic and dedicated, with a High School Diploma and experience in customer service. MCI offers comprehensive training, paid time off, and various benefits as part of their competitive compensation package.