Inbound Toll-Collections Specialist

MCI; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Fun Work Environment

Career Growth Opportunities

Paid Training

Job summary

MCI is seeking Customer Service Representatives in Farmers Branch, Texas. This entry-level role involves handling customer inquiries professionally and providing solutions for customer issues. Candidates should be reliable with strong communication skills and a willingness to learn. MCI offers comprehensive training, health benefits, paid time off, and opportunities for career growth. A high school diploma is required, and familiarity with Microsoft Office is preferred.

Qualifications

• Must be 18 years of age or older.
• Fluency in English is required.
• Experience using data entry on a computer.
• Ability to type at least 20 words per minute.
• Reliable with the capacity for regular attendance.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve their issues.
• Document and process customer claims accurately.
• Follow scripts, policies, and procedures.
• Utilize systems for account management tasks.

Skills

Customer service orientation

Communication skills

Organizational skills

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking Customer Service Representatives in Farmers Branch, Texas. This entry-level role involves handling customer inquiries professionally and providing solutions for customer issues. Candidates should be reliable with strong communication skills and a willingness to learn. MCI offers comprehensive training, health benefits, paid time off, and opportunities for career growth. A high school diploma is required, and familiarity with Microsoft Office is preferred.