Inbound Helpdesk Specialist: Customer Support & Tech Help

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI Careers is seeking help desk representatives in Farmers Branch, Texas. As a representative, you will handle inbound customer service and technical support while representing well-known brands. Ideal candidates possess excellent communication skills, reliability, and a willingness to learn. This entry-level role offers paid training and a chance to grow within a supportive work environment. Benefits include health insurance, paid time off, and various incentives for dedicated employees.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Fluent in reading and speaking English.
• Must have a wired, high-speed internet connection.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound contacts professionally.
• Resolve customer issues effectively.
• Document and process customer claims accurately.
• Follow scripts and procedures as required.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service orientation

Reliability

Problem-solving skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking help desk representatives in Farmers Branch, Texas. As a representative, you will handle inbound customer service and technical support while representing well-known brands. Ideal candidates possess excellent communication skills, reliability, and a willingness to learn. This entry-level role offers paid training and a chance to grow within a supportive work environment. Benefits include health insurance, paid time off, and various incentives for dedicated employees.