Banking Support Specialist — Customer Care Champion

MCI Careers; Farmers Branch (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Incentives & Rewards

Job summary

MCI Careers in Farmers Branch, Texas, is seeking a full-time Financial Services Representative. The role involves providing exceptional customer service to bank clients, resolving issues, and maintaining accurate records. Ideal candidates are 18+, possess a high school diploma, and have strong communication skills. MCI offers competitive compensation, training programs, health benefits, and opportunities for career growth in a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Swift and accurate typing skills (20+ words a minute).
• Basic understanding of Windows operating system.

Responsibilities

• Handle inbound customer calls in a courteous and professional manner.
• Listen to customers to understand their needs.
• Escalate customer issues as necessary.
• Maintain customer CRM records with accurate call details.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers in Farmers Branch, Texas, is seeking a full-time Financial Services Representative. The role involves providing exceptional customer service to bank clients, resolving issues, and maintaining accurate records. Ideal candidates are 18+, possess a high school diploma, and have strong communication skills. MCI offers competitive compensation, training programs, health benefits, and opportunities for career growth in a supportive work environment.