Inbound Tech Support Associate — Problem Solver & Upsell

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI Careers is looking for a Technical Support Representative in Farmers Branch, Texas. This role involves handling inbound customer calls, troubleshooting account issues, and providing excellent service to residential and business clients. Candidates should possess strong communication skills and be reliable. No prior contact center experience is necessary, as extensive training is provided. The company offers a variety of benefits, including paid time off and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Highly reliable with regular attendance.
• Energetic and dedicated with strong team orientation.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Ensure first call resolution through effective handling.
• Document and process customer claims appropriately.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service orientation

Typing skills (20+ words a minute)

Ability to troubleshoot issues

Conflict resolution and problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for a Technical Support Representative in Farmers Branch, Texas. This role involves handling inbound customer calls, troubleshooting account issues, and providing excellent service to residential and business clients. Candidates should possess strong communication skills and be reliable. No prior contact center experience is necessary, as extensive training is provided. The company offers a variety of benefits, including paid time off and career growth opportunities.