Financial Services Customer Care Specialist

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers seeks a Customer Service Representative in Farmers Branch, Texas to join their team supporting commercial and public sector clients. The role involves handling inbound inquiries, troubleshooting issues, and ensuring excellent customer service. Ideal candidates are motivated, reliable, and possess strong multitasking and communication skills. Opportunities for advancement, comprehensive training, and a supportive work environment are provided. Applicants must have a high school diploma, with at least three years in a call center and customer service experience.

Qualifications

• 3+ years in a call center environment.
• 1+ year in a customer service role.
• Fluent English speaker with strong communication skills.

Responsibilities

• Handle inbound customer calls and inquiries.
• Resolve customer issues effectively.
• Maintain customer records accurately.

Skills

Customer service orientation

Multitasking

Communication skills

Problem-solving

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers seeks a Customer Service Representative in Farmers Branch, Texas to join their team supporting commercial and public sector clients. The role involves handling inbound inquiries, troubleshooting issues, and ensuring excellent customer service. Ideal candidates are motivated, reliable, and possess strong multitasking and communication skills. Opportunities for advancement, comprehensive training, and a supportive work environment are provided. Applicants must have a high school diploma, with at least three years in a call center and customer service experience.