Bank Customer Support Specialist: Growth, Training & Rewards

MCI Careers; Farmers Branch (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Incentives and rewards

Retirement savings programs

Paid training

Job summary

MCI Careers is looking for a Bank Customer Service Representative in Farmers Branch, Texas. The role involves handling inbound calls and resolving customer issues while ensuring an excellent customer experience. Candidates should have at least three years of experience in a call center and a high school diploma. MCI offers competitive compensation, comprehensive benefits, and a supportive team-oriented work environment. There are ample opportunities for career advancement within the company.

Qualifications

• Must be 18 years of age.
• Minimum of three years in a call center environment.
• Experience in a customer service role.
• Ability to type 30-45 words per minute.
• Fluency in English.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer issues effectively.
• Document call resolution accurately.
• Comply with client processes regarding financial inquiries.

Skills

Customer service orientation

Communication skills

Problem solving

Multi-tasking

Teamwork

Education

High School Diploma or Equivalent

Associates Degree or higher

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) software

Job description

MCI Careers is looking for a Bank Customer Service Representative in Farmers Branch, Texas. The role involves handling inbound calls and resolving customer issues while ensuring an excellent customer experience. Candidates should have at least three years of experience in a call center and a high school diploma. MCI offers competitive compensation, comprehensive benefits, and a supportive team-oriented work environment. There are ample opportunities for career advancement within the company.