Customer Care & Sales Call Center Specialist

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Casual Dress Code

Job summary

MCI Careers is looking for a Call Center Representative in Las Cruces, NM to support diverse customer service and sales projects. This position involves handling inbound inquiries and outbound calls, contributing to excellent customer satisfaction.

The ideal candidate will communicate effectively, problem-solve, and strive for a best-in-class customer experience. Comprehensive training and advancement opportunities are offered to facilitate career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Ensure first call resolution through effective problem-solving.
• Accurately document and process customer claims.
• Utilize knowledge base to answer customer inquiries.

Skills

Customer service orientation

Problem-solving

Conflict resolution

Time management

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for a Call Center Representative in Las Cruces, NM to support diverse customer service and sales projects. This position involves handling inbound inquiries and outbound calls, contributing to excellent customer satisfaction.

The ideal candidate will communicate effectively, problem-solve, and strive for a best-in-class customer experience. Comprehensive training and advancement opportunities are offered to facilitate career growth.