Entry-Level Contact Center: Paid Training & Growth

MCI Careers; Las Cruces (NM); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Disability Insurance

Life Insurance

Career Growth

Paid Training

Job summary

MCI Careers is hiring Entry-Level Contact Center Representatives in Las Cruces, New Mexico. In this role, you will support inbound and outbound customer service and sales projects, while providing exceptional service and assistance. Ideal candidates are motivated, customer-oriented, and possess strong communication skills. The position offers competitive compensation, including paid time off and health benefits. Advancement opportunities are available in various areas. Join a dynamic team and make a difference in customer interactions.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Ensure first call resolution through effective problem-solving.
• Utilize training to accurately answer customer questions.

Skills

Excellent organizational skills

Written and oral communication skills

Ability to evaluate and troubleshoot

Customer service orientation

Conflict resolution skills

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is hiring Entry-Level Contact Center Representatives in Las Cruces, New Mexico. In this role, you will support inbound and outbound customer service and sales projects, while providing exceptional service and assistance. Ideal candidates are motivated, customer-oriented, and possess strong communication skills. The position offers competitive compensation, including paid time off and health benefits. Advancement opportunities are available in various areas. Join a dynamic team and make a difference in customer interactions.